Returns & Refunds
You may cancel your order within 30 days of receiving your ZeraClear items, without reason.
The 30-day cancellation period begins on the date you, or a designated third party other than the carrier, take physical possession of your beautifully packaged products.
To exercise your right to cancel, please provide us with a clear statement of your decision to return the items.
Please inform us via our Support page
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We will process your reimbursement within 30 days of receiving the returned goods. The refund will be issued using your original payment method, and you will not incur any additional fees for this transaction.
Return Conditions:
For goods to be eligible for a return, please verify the following:
Purchased within the last 30 days.
In original, unopened packaging.
The following items cannot be returned:
Customized or clearly personalized beauty products.
Products that deteriorate rapidly or have passed their expiration date.
Items unsealed after delivery, which cannot be returned for health and hygiene reasons.
Goods that are, by their nature, inseparably mixed with other items after delivery.
We reserve the right to respectfully decline returns of merchandise not meeting these conditions at our sole discretion.
Returning Goods
You are responsible for return costs and risks. Please send goods securely packaged to the following address:
Address provided soon
We cannot be held responsible for goods damaged or lost in return shipment. We recommend an insured, trackable service. Refunds require receipt of goods or valid proof of return delivery.
Gifts:
If marked as a gift and shipped directly to you, you'll receive a gift credit for the return value. A beautifully designed certificate will be sent once we receive the items.
If not marked as a gift, or shipped to the giver, we will send the refund directly to the original purchaser.
Contact UsFor any Returns Policy questions, please reach out via